Pricing
Support is free. Extras, professionals and partners keep it that way.
Monthly is the default everywhere, a year costs ten months, and you can pay by card or PayPal.
For members
Free, always
$0
- Circles for every situation, with live chat
- Support requests answered by people who lived it
- Buddies, gatherings and the 3am Room
- Your plan, journal, safety plan and letters
- Matched help: charities, programmes, professionals
- Crisis lines for every country
Plus
from $5/month
Pay what you can. Yearly costs ten months.
- No ads, anywhere
- Your insights
- Keepsake book
- 20% off hosted programmes
- Gift Plus to someone
- Premium memorial pages
Hosted programmes
$9 to $99/month
Set by the host. Plus members pay 20% less.
- A small group of up to 16 people
- Meets weekly for a set number of weeks
- A trained host and a theme each week
- A private group thread between sessions
- Stop any time; your place runs to the end of the month
One to one sessions
$20 to $400
Per session, set by the professional. Plus members pay 20% less.
- Coaches, counsellors and guides who chose to list here
- Pick a time that suits you, in your time zone
- Pay once per session, no subscription
- Calendar invite and a reminder the day before
For professionals and services
Listed
Free
- Shown in matched help for your situations and countries
- Verified badge once your registration is checked
- Website and phone on your card
Featured
$29/month
or $290 a year
- Everything in Listed
- Featured label and a lift in matched help
- Your own profile page
- Contact requests from members, sent to your inbox
- Monthly report: times shown, profile opens, visits, requests
Spotlight
$79/month
or $790 a year
- Everything in Featured
- First in matched help for your situations
- Spotlight label on public circle pages and help listings
- Host paid programmes and sell one to one sessions
- Booking link on your profile
Every listing is reviewed by a person first. Hosts keep 80% of programme fees and 85% of session fees, paid monthly by PayPal.
For organisations
Private circles with your name on them, a 13 month check-in series for the people you serve, printable invite cards and a monthly report. 60 days free to start.
| Plan | For | Covers | Price |
|---|---|---|---|
| Ministry | Churches and faith groups | Up to 100 people a year | $29/month |
| Community | Charities, unions, alumni and patient groups | Up to 300 people a year | $99/month |
| Aftercare | Funeral homes | Up to 300 families a year | $99/month |
| Bereavement, small | Hospices under 150 deaths a year | Every family you serve | $149/month |
| Bereavement | Hospices with 150 to 500 deaths a year | Every family you serve | $299/month |
| Bereavement, large | Hospices over 500 deaths a year | Every family you serve | $499/month |
| Workplace | Employers with up to 500 people | Everyone on staff and their household | $399/month |
Can I stop any time?
Yes. Stop in Settings, on your listing page or on your partner page. What you paid for runs to the end of the period.
Refunds?
Payments are final, with one exception: one refund per card if you ask within 48 hours of a renewal you have not used.
Card or PayPal?
Either. Card is selected first; choose PayPal on any checkout.
Is support ever behind a paywall?
No. Circles, chat, requests, buddies, gatherings and crisis help are free for every member, forever.